Cooling-off period, returns and refunds for Equisense Stable, with the model withdrawal form.
Changed your mind? No problem. Here you can read how to cancel a pre-order, how to use your cooling-off period and how to return the unit. Questions? Email us at info@cavalett.com.
As long as your unit has not yet been shipped, you can always cancel your pre-order free of charge. Email your order number to info@cavalett.com. We will refund the activation and shipping in full.
You have a cooling-off period of 14 days. It starts on the day after you receive the unit. Within those 14 days you can withdraw from the agreement without giving any reason.
Let us know within the cooling-off period at info@cavalett.com, stating your name and order number. You may also use the model withdrawal form at the bottom of this page. We will send you a confirmation.
Return the unit within 14 days of your notification, complete (with the mounting, power supply and, where applicable, the Thermal module) and, if possible, in the original box.
Return address: Cavalett B.V., Hölterhofweg 327, 7536 PD Enschede, the Netherlands. State your order number in or on the parcel.
You arrange the return shipment yourself and pay its costs. Preferably send the parcel by registered post or with track and trace.
Keep the proof of shipment until you have received your refund.
We will refund the activation, the shipping costs and anything you have already paid for the subscription within 14 days of your notification, using the same payment method. We may withhold the refund until we have received the unit or you have shown that you have sent it back.
We stop the subscription and the automatic payment immediately after your notification.
You may mount and try out the unit during the cooling-off period, just as you would in a shop. Handle it with care. If the unit is damaged or has been used in a way that goes beyond what is necessary to assess it, we may charge you for the reduction in value.
If the unit arrived damaged or does not work, let us know as soon as possible at info@cavalett.com, preferably with a photo. We will replace the unit free of charge. This also applies if it breaks during your subscription, unless the damage was caused by careless use.
The unit remains the property of Cavalett. When your subscription ends, return the unit within 14 days to the return address above.
You arrange the return shipment yourself and pay the shipping costs. Preferably send the parcel with track and trace and keep the proof of shipment.
If the unit is not returned or is returned damaged, we will charge costs. The amount depends on the condition of the unit and how long you have used it; normal signs of use are not taken into account. After a few years of use, that amount is lower than if the unit is returned within a year.
Only fill in this form if you wish to withdraw from the agreement. Copy the text with the button below and paste it into an email to info@cavalett.com.