Terms and conditions

1. Definitions

• Cavalett: Cavalett B.V., the provider of Equisense Stable and the Cavalett app.
• You: the consumer who takes out a subscription.
• Subscription: the Equisense Stable Monitor, Health or Health + Thermal package, with the associated service in the Cavalett app.
• Unit: the Equisense Stable camera (and, with Health + Thermal, the click-on Thermal module) that you receive on loan.
• Activation: the one-off amount you pay with your pre-order.
• Pre-order: an order that you place now and pay for with the activation and shipping, and that we deliver as soon as the unit is available.

2. Who we are

Cavalett B.V., Hölterhofweg 327, 7536 PD Enschede, the Netherlands, registered with the Kamer van Koophandel (KvK, Dutch Chamber of Commerce) under number 97990256, VAT number NL868315114B01.

You can reach us at info@cavalett.com.

3. Applicability

These terms apply to every offer made by Cavalett on cavalett.com and to every agreement you conclude with us there. You are shown them before you order and you confirm them when you complete your order.

With your order, we record which version of these terms you accepted and when.

4. Ordering and the agreement

You choose a package, fill in your details and complete the order by paying the activation. At that moment the agreement is concluded. You will receive a confirmation by email.

Obvious mistakes or errors in the offer are not binding on us.

5. Pre-order and delivery

Equisense Stable is currently available to order as a pre-order, with delivery in December 2026. With your pre-order you pay the activation and shipping.

As soon as your unit is ready to ship, we will send you an email with a payment link. Via that link you pay the first month of your subscription and set up automatic payment for the following months. After that payment your subscription starts and we ship your unit.

If you have not paid the first month after two reminders, we will contact you. We may then cancel the pre-order; in that case we will refund the activation and shipping in full.

We deliver in the Netherlands, Belgium and Germany. Shipping costs depend on the country of the delivery address and are shown before you pay. If delivery is not possible within the stated period, we will let you know as soon as possible. You may then cancel the pre-order free of charge and receive a refund of the activation and shipping.

6. Prices and payment

All prices are in euros and include VAT. You do not pay a purchase price for the unit.

You pay:

• the activation and shipping, once, with your pre-order;
• the subscription per month, in advance, the first time via the payment link on shipment and automatically thereafter.

Payments are processed by our payment service provider Stripe. If a monthly payment fails, we will send you a message and try again. If payment is still not made, we may suspend the service until payment has been made.

7. Term and cancellation

Your subscription has an initial term of 12 months, counted from the start of your subscription (the payment of the first month). You cannot cancel during that period, except in the cases permitted by law.

After the first 12 months your subscription continues on a monthly basis. You can then cancel at any time with a notice period of no more than one month.

You can cancel in the Cavalett app, via the link in your subscription emails or by emailing info@cavalett.com.

8. Right of withdrawal (cooling-off period)

You have a cooling-off period of 14 days. It starts on the day you received the unit. Within those 14 days you can withdraw from the agreement without giving any reason.

If you wish to exercise your right of withdrawal, let us know within the cooling-off period at info@cavalett.com. You can also use the model withdrawal form in our returns policy for this.

You must then return the unit complete and undamaged within 14 days. You arrange the return shipment yourself and pay its costs.

We will refund the activation and anything you have already paid for the subscription within 14 days of your notification, using the same payment method. We may withhold the refund until we have received the unit.

If you cancel a pre-order before the unit has been shipped, we will refund the activation in full.

9. The unit belongs to Cavalett

The unit remains the property of Cavalett. You receive it on loan for as long as your subscription runs. During the subscription you pay no hardware costs; even after the first 12 months you will not receive a camera invoice.

You handle the unit with care, use it only for its intended purpose and do not give it to others. We replace a defective unit free of charge, unless the damage was caused by careless use.

When your subscription ends, you return the unit within 14 days. You can read how this works in our returns policy. If the unit is not returned or is returned damaged, we will charge costs, depending on the condition of the unit and how long you have used it. You arrange the return shipment yourself and pay the shipping costs.

10. The service

Equisense Stable needs wifi in the stable. No wifi in the stable? Get in touch with us and we will solve it together via 4G.

You install the unit yourself using the Quick Start Guide. You use the service via the Cavalett app, in which you link the unit to your horse. Your subscription includes a Pro account in the app.

We do our best to keep the service available at all times, but we cannot guarantee that it will work without interruption, for example in the event of wifi, power or internet outages, or during maintenance and updates.

11. No diagnosis or vet

Equisense Stable makes behaviour, trends, deviations and (with Thermal) indicative temperature information visible. It does not make diagnoses and does not replace a vet. If you have any doubts about your horse's health, contact your vet.

Features described as "after validation", such as automatic Foaling alerts and leg and hoof measurements with Thermal, only become available once they have been validated.

12. Camera footage and other people in the stable

The unit films your horse's stall. If other people may appear on camera, such as fellow liveries or grooms, you make sure that they are aware of this and that the yard owner gives permission. You can read how we handle footage and data in our privacy statement.

13. Liability

Cavalett is not liable for damage to or caused by your horse, or for damage resulting from an alert not being given or being given too late. The service is an aid and not a substitute for supervision or care.

Our liability is in all cases limited to the amount of subscription fees you paid in the 12 months before the damage occurred.

These limitations do not apply in the event of intent or deliberate recklessness on the part of Cavalett, and do not affect your statutory rights as a consumer.

14. Changes to prices and terms

We may change these terms or the price of the subscription. We will notify you of a change at least one month in advance. If a change is to your disadvantage, you may cancel the subscription with effect from the date on which the change takes effect.

15. Complaints

If you are not satisfied with something, let us know at info@cavalett.com. We will respond within 14 days. If we cannot resolve it together, you can submit your dispute to the competent court.

16. Applicable law

These terms and every agreement with Cavalett are governed by Dutch law.